Question 1

What is covered by your lifetime warranty?

Accepted Answer

All of our jewellery is manufactured using the highest quality materials and is inspected prior to shipment. We stand behind everything that we sell and warrant that all items will be free from any manufacturing defects at the time of delivery. Our lifetime warranty offers free prong tightening, re-polishing, rhodium plating and cleaning services.
In the event that there is ever a problem with your jewellery or you are in need of other services that are not covered under our lifetime warranty, your jewellery can be mailed back to our office for evaluation. Once inspected, should charges apply, you will be notified prior to any work being done to service your jewellery.
Please Contact Us if you have any questions or would like to return your item(s) to take advantage of our free lifetime warranty or request additional repair work needed to service your Goldsmithers jewelry.

Question 2

I saw a ring on your site, and I love it! Can I try it on?"

Accepted Answer

Definitely. At GoldSmithers, we understand how important it is for our customers to see and feel jewellery - especially a piece of jewellery as personal as an engagement ring.
So here at Goldsmithers we offer free shipping on all orders, with no minimum purchase. In fact, we're so confident that you'll be impressed by the quality of our jewelry that we offer a money back guarantee. If you're not satisfied with your order, you have 30 days to return your item and receive a full refund.

Question 3

Nervous that you've ordered the incorrect ring size?

Accepted Answer

That's no problem, either. We will resize your ring once for free within the first year of your purchase, including free return shipping within the United Arab Emirates for the first resize.
*Some rings cannot be resized and will need to be remanufactured. There will be a fee for rings that need to be remanufactured outside the 30-day return policy.

Question 4

What if I need help placing an order?

Accepted Answer

If you would like assistance with placing your order, please email us info@goldsmithers,com and we ill reach you Out within 2 Working Days.

Question 5

I'd like to place an international order. Do I pay customs fees to Goldsmithers or to Fedex?

Accepted Answer

When you place an international order, we will ship it to you for free. Once the package arrives in your country, the courier will contact you to collect any taxes or duties. Shipping is done via Aramex

Question 6

What if my ring cannot be resized?

Accepted Answer

Some rings cannot be resized. This may be due to a size restriction, falling outside of the recommended range, or due to the design style. During our 30-day return policy you will not be charged if your ring needs to be remanufactured. Outside our 30-day return policy and during our 1 Year Free Resizing policy a fee will apply if your ring must be remanufactured. It is important to know that your new ring may not look ‘exactly’ like the original, as minor variations can occur. Upon receipt and inspection of your ring you will be notified prior to any work being done to discuss the charge to replace your ring.

Question 7

Can you engrave my ring?

Accepted Answer

Yes, we'd be happy to personalize your ring with an inscription for FREE.
Please note: There will be a $25 re-polishing fee if an engraved item is returned.

Question 8

Need More Information?

Accepted Answer

Please Do not hesitate to email us on info@goldsmithers,com and we ill reach you within 2 Working Days.

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